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 Post subject: Excellent customer service from QuietPC
PostPosted: Wed Feb 12, 2003 10:03 am 
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Joined: Thu Jan 09, 2003 11:22 am
Posts: 57
Location: United Kingdom
Just wanted to spread some good news about excellent customer service from quietpc.com. I e-mailed them yesterday about a spare part and they replied that they didn't usually sell them separately, but they mailed it to me free of charge anyway and I got it today! :D

So many thanks to Glenn at www.quietpc.com for being so customer friendly and an endorsement for anyone who was thinking of using them. (But please don't expect freebies from them now :wink: )

In contrast, it's taken Mesh over a month (and waiting) to replace my whining Maxtor HD...


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 Post subject:
PostPosted: Wed Feb 12, 2003 4:57 pm 
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Joined: Wed Oct 23, 2002 12:34 pm
Posts: 635
Location: Southampton, UK
Make sure you go over to www.resellerratings.com and post your experience there. That site is the greatest resource us buyers have to make sure we get good service.

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 Post subject:
PostPosted: Wed Feb 12, 2003 5:59 pm 
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Joined: Mon Feb 10, 2003 4:04 pm
Posts: 105
Location: MN
What part was that? ;) :P


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 Post subject:
PostPosted: Wed Feb 12, 2003 6:32 pm 
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Joined: Tue Oct 08, 2002 11:22 pm
Posts: 59
Location: minneapolis, MN
I too had great service from Quiet PC, who immediatly and without question sent me a replacement fan after I told them that my 90mm zalman went dead. I started a little thread for posts about customer opinions of quiet pc retailers here: http://forums.silentpcreview.com//viewtopic.php?p=3825

I have since found reselleratings.com and it is an excellent resource, but it is nice to see what people I "know" have to say about retailers of quietpc parts.


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 Post subject:
PostPosted: Thu Feb 13, 2003 12:04 am 
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Joined: Mon Jan 27, 2003 10:56 am
Posts: 48
Location: San Diego, CA
that's interesting, because i e-mailed them over a month ago, still no response. not upsetting though, i just didn't shop from them


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 Post subject:
PostPosted: Thu Feb 13, 2003 11:37 am 
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Joined: Wed Jan 22, 2003 5:36 am
Posts: 22
Location: Toronto, Ontario
They're probably separate companies (or maybe franchises), but my experience with the Canadian office was also very good.

I was a little unsure about what I needed to quiet down my old PIII and they were very helpful. Big thumbs up from me.


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 Post subject:
PostPosted: Fri Feb 14, 2003 5:45 am 
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Joined: Thu Jan 09, 2003 11:22 am
Posts: 57
Location: United Kingdom
I was dealing with the UK company, the others are franchises I think.

Another good UK resource for retailer feedback is http://www.romulus2.com/feedback/chart.php?1&1

Some awful customer relations horror stories - dabs.com and Mesh, for example...


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