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Excellent customer service from QuietPC
Posted: Wed Feb 12, 2003 10:03 am
by simmers
Just wanted to spread some good news about excellent customer service from quietpc.com. I e-mailed them yesterday about a spare part and they replied that they didn't usually sell them separately, but they mailed it to me free of charge anyway and I got it today!
So many thanks to Glenn at
www.quietpc.com for being so customer friendly and an endorsement for anyone who was thinking of using them. (But please don't
expect freebies from them now
)
In contrast, it's taken Mesh over a month (and waiting) to replace my whining Maxtor HD...
Posted: Wed Feb 12, 2003 4:57 pm
by wussboy
Make sure you go over to
www.resellerratings.com and post your experience there. That site is the greatest resource us buyers have to make sure we get good service.
Posted: Wed Feb 12, 2003 5:59 pm
by Mark Larson
What part was that?
Posted: Wed Feb 12, 2003 6:32 pm
by NateR
I too had great service from Quiet PC, who immediatly and without question sent me a replacement fan after I told them that my 90mm zalman went dead. I started a little thread for posts about customer opinions of quiet pc retailers here:
http://forums.silentpcreview.com//viewtopic.php?p=3825
I have since found reselleratings.com and it is an excellent resource, but it is nice to see what people I "know" have to say about retailers of quietpc parts.
Posted: Thu Feb 13, 2003 12:04 am
by shadymg
that's interesting, because i e-mailed them over a month ago, still no response. not upsetting though, i just didn't shop from them
Posted: Thu Feb 13, 2003 11:37 am
by crawford
They're probably separate companies (or maybe franchises), but my experience with the Canadian office was also very good.
I was a little unsure about what I needed to quiet down my old PIII and they were very helpful. Big thumbs up from me.
Posted: Fri Feb 14, 2003 5:45 am
by simmers
I was dealing with the UK company, the others are franchises I think.
Another good UK resource for retailer feedback is
http://www.romulus2.com/feedback/chart.php?1&1
Some awful customer relations horror stories - dabs.com and Mesh, for example...