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 Post subject: Dell rep claims desktop machine absolutely silent
PostPosted: Sat Sep 15, 2007 5:29 am 
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i was looking at monitors on the Dell site when a pop-up asked me if i wanted to chat to a customer rep. here is the conversation:



13:29:54 System System Initial Question/Comment: does Dell make any silent PCs?

13:30:05 System System You are now being connected to an agent. Thank you for using Dell Chat

13:30:05 System System Connected with rayees_fatima

13:30:05 Agent rayees_fatima Thank you for contacting Dell Sales Chat. This is Rayees Fatima, your Sales Advisor. Please give me a moment while I review your query.

13:31:00 Agent rayees_fatima Yes, Dell do.

13:31:39 Customer Anir Tanak which desktop machines would make no noise - i.e. cannot tell whether on or off?

13:33:00 Agent rayees_fatima Would you be interested in buying a Desktop or a Laptop?

13:33:06 Customer Anir Tanak only desktops

13:33:21 Customer Anir Tanak and it will be on the desk so silence is a prerequisite

13:33:30 Agent rayees_fatima To understand your requirements may i know what you would be using the machine for?

13:34:09 Customer Anir Tanak mostly office apps, maybe tv card, rarely games (i.e. don't need monster video). want lots of ram

13:35:05 Agent rayees_fatima May i know your approximate budget so that i can look up a suitable computer for you?

13:35:46 Customer Anir Tanak money is not important. wahtever it takes

13:36:15 Agent rayees_fatima All right.

13:39:21 Agent rayees_fatima http://configure.euro.dell.com/dellstore/config.aspx?b=&c=uk&cs=ukdhs1&kc=D4XESS01&l=en&oc=D09517&rbc=D09517&s=dhs

13:39:29 Agent rayees_fatima Please check the above link for more information

13:40:37 Customer Anir Tanak so how does this machine achieve absolute silence - are the hard disks suspended, is the power supply passive, the chipset fan modified?

13:41:42 Agent rayees_fatima Yes, it is.

13:45:22 Agent rayees_fatima Its a good Desktop.

13:50:58 Agent rayees_fatima Are we still connected?

13:58:29 Agent rayees_fatima As there is no response from the customer iam disconnecting the conversation?

it does serve me right for asking a question i already knew the answer to, but also interesting to read

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 Post subject:
PostPosted: Sat Sep 15, 2007 6:00 am 
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:lol: ......not so funny is Dell support for English-speaking customers. Imagine trying to get a problem solved.

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 Post subject:
PostPosted: Sat Sep 15, 2007 6:43 am 
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Posts: 2198
Location: TN, USA
Quote:
are the hard disks suspended, is the power supply passive, the chipset fan modified?


The hard disks are most likely mounted with plastic rails that have plastic or rubber gaskets to partially decouple the drive but it is no where near suspension.

The power supply is not passive. It is not the lowest quality possible but it is also not up to SPCR standards.

The chipset will be fanless, I've never seen a chipset fan in a Dell.

The Chassis/CPU fan will be in a shroud and will be rubber mounted.

Generally Dell PCs are quieter than a poorly planned system and will be near SPCR quality at idle but the fan control will ramp up all the fans VERY QUICKLY.

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RAID levels thread http://www.silentpcreview.com/forums/viewtopic.php?p=388987


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 Post subject:
PostPosted: Mon Sep 17, 2007 8:49 pm 
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Joined: Sat Jan 13, 2007 10:14 pm
Posts: 153
Location: Vancouver
dhanson865 wrote:
Generally Dell PCs are quieter than a poorly planned system and will be near SPCR quality at idle but the fan control will ramp up all the fans VERY QUICKLY.


They're pretty quiet at idle, yes. Once, I turned it on with the door opened, it gave me a chassis intrusion warning, and immediately ramped up the fan to unbearable levels. :?

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 Post subject:
PostPosted: Mon Sep 17, 2007 9:00 pm 
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Joined: Sun Jul 22, 2007 12:31 am
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The workstation I see at work are pretty noisy. These are Dimensions I think.


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 Post subject:
PostPosted: Mon Sep 17, 2007 9:37 pm 
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Joined: Mon Jan 01, 2007 9:57 am
Posts: 530
Location: US
My university (Texas Tech) recently bought a whole slew of new Dell Optiplex 745 systems. They seem to be BTX, and in normal operation they're relatively quiet. Granted, the ambient noise level where I use them is not silent (library), but even when I put my ear to it it seems quite quiet (<-- haha! no typo!). When they're first booted up, however, the fan spins full-speed and it's a screamer!


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