Fractal Design wrote:
Because the kits where produced and awaiting distribution here in Sweden when we found out the problem we recalled everything that was shipped out to local resellers and reworked everything manually.
This was done before we shipped anything to Newegg and we still have not heard of any complaints of faulty screws from any other places.
The posts here on the forum refute your statements. People in just this thread which have gotten the black (bad) screws are:
* Mike Sae -- profile says he's in Canada
* mkk -- Sweden
* Kerry Paulson -- almost certainly Canadian given that he got it from NCIX
* Haych -- Great Britain
So I would say the issue was not limited to just Sweden, or even limited to Europe in general. Some obviously made it to Canada (North America), and thus I am very inclined to say some made it to the United States.
Sincerely: I'm not trying to argue or beat a dead horse here, I'm just simply saying that when people buy a product that doesn't work correctly for them, in my experiences as a senior SA and a very active consumer + reviewer of products, they simply throw them out or return them and never tell the manufacturer. The posts on the SCPR forum are from people who took the time to post about their problems, while most consumers don't bother. It's wrong to assume just because nobody complains to a vendor that there isn't a problem. We call that "seeing the world through rose-tinted glasses" or "to bury one's head in the sand".
I guess what I'll do is purchase the R2/R3 USB 3.0 upgrade kit from NewEgg and see what I get. If I get a version with black screws, we'll work something out (and in that situation you should also be contacting NewEgg). If I get a version with silver screws (the correct ones), then awesome. I'll post the results of my purchase here regardless, and provide photos either way.
Sorry for making this into such a big deal, it's just that I am very, very tired of vendors (not just you guys at FD! So don't take it personally) changing their products around without changing the SKU/model number of the product. This is becoming a very awful fad, and has bitten very large companies on the ass many times over -- Broadcom ICs are this way, Corsair RAM is this way, Supermicro IPMI cards are this way, etc.. Motherboards are also susceptible to this problem, but certain companies like Gigabyte often change the model number to reflect what version of the product it is. This helps consumers *a lot*. So keep that in mind. Eventually this behaviour/fad is going to result in a class-action lawsuit down the road, where some major product vendor pulls this and it'll affect hundreds of thousands of customers and bite them in the ass. I'd rather not see the computing/tech world get to that point if I can in any way help ensure it doesn't.