This really has to end sometime. You do not need the spacers
. They are there to prevent over-tightening and hence are only required by stupid people. If you are clever and appreciate that when a card starts bending, you might just have done it up a bit too tight then you have no need for the spacers. I respect your intelligence and therefore suggest that you do not need the spacers. Just put the card back together and don't go mad tightening the screws.
So? Where did I say I expected anything for free? I was ready to pay for it but that's beside the point. They don't even ANSWER my e-mails! I don't care about what you think or not, that does not change the facts that I filled their technical support form and they still did not answer me nor contacted me.
This is not a warranty/service request and generally referring to warranty is a sign that you want the vendor to cover the cost. This is a request for a spare part, that's different. Who's to say that there aren't some liability/internal regulatory/distribution rights constraints that prevent them from sending spare parts, chargeable or not, to customers?
What's the difference between it being lost or damaged? Oh do I have to send the old damaged spacer back?
Highly unlikely although previous possible constraints may prevent them from doing so.
There's a bloody difference between being refused service/warranty and being IGNORED.
Like I say before, this has got nothing to do with the warranty/service.
Plus, I did not DEMAND anything, I politely asked them where and how I could get an extra spacer. NOTHING MORE. So tell me, how does that make me a greedy evil customer?
Not 'evil', it's just not correct when you started referring to warranty which as I've said many times, has nothing to do with this. You are not their customer on this. This is a separate sales contract that you are trying to negotiate, quite possibly with the wrong person. Like I said, have you got in touch with the retailer that you bought the S1 from? Distribution contracts frequently prevent the manufacturer from direct activity in the distributors territory and hence AC may not be able to sell you a spacer.
Warranty on the S1/S2 is fairly irrelevant as they have no moving parts to go wrong and there's nothing repairable that you can't fix yourself with a soldering iron or a glue gun. It's just not worth pursuing any service requirements on something this small so if you must have a spacer, go and buy one from someone that sells buts and bolts and things. It'll be cheaper that way too, have you not considered the massive cost of postage for a spacer from HK to Portugal?