Heh, doesn't even matter if it has a 3yr warranty and has only been out on the market for a year, no receipt usually means no service. That's one way they limit their RMAs..
Also, don't even mention doing a cross-ship or god forbid a "advance replacement' with a charge on your CC to secure it,. or even ask them to ship your replacement faster than UPS GROUND back to you (without you paying exorbiant inflated shipping fees).
Considering how they like to tout their products as the cadillac of computer cases/psu units, their RMA department is surely nothing more than a Yugo.
Experience with them? You bet - total of 3 crap NEO HE 430's and two P150 cases, and almost a month invested and still no resolution. I have a replacement modified unit coming today, but I won't hold my breath. 4 times is a charm? Each time I've had to wait for UPS GROUND to come from California to Illinois (5 business days, not counting weekends), and at least the last time they agreed to pay for the shipping back of one of the PSU's out of 3. Big deal.
I posted couple of days ago about my Antec True Blue 480 not working.
Ive had it for maybe about 2 years now.
Finally called up Antec customer service and they told me I have to find the receipt in order for anything to be done about the problem. I know I have a 3 year warranty, but I dont even know if Ill be able to find a 2 year old receipt, not to mention I dont even know where I bought it from exactly.
Has anybody had this problem, and does anyone have any advice as to what I could do about it? Would really appreciate any advice.... Thanks[/b]