In my experiance of computer retail (I worked 8 years in the industry) a prolongued warranty like that is a manufacturers warranty. The retailer will have responsibility for repair or replacement for a statutary period (1 Yr in the UK) and then the manufacturer takes over. Ususually on a user pays RTB arrangement.
As stated, I don't know Arctic Cooling and NCIX's business arangement, just that no one is covering my NV5. Arctic Coolings site makes clear that they consider it the retailers responsability, and how they support the retailer. How truthful they are being I have no way of knowing, as NCIX just states they will not honor any warrantee over 1 yr. they do not argue that the warrantey is 6 yrs and they are not responsable, just they won't do anything. If they considered AC as the responsable party, they would have said so and supplied contact info. In your experience in PC retail, how many customers came back after you told them to go away, not my problem. I'm sure you assisted them as much as you could, and didn't just blow them off.
I would chase the manufacturer for this, the retailer is probably working within their rights.
I did, and I have informed you of the results, which was none. Something you should consider if you are thinking of buying their product(s)
The main questions are.
Was it advertised at the time you purchased it with the longer warranty? Manufacturers are free to start a policy like this without applying it to previous purchased components.
Yes, thats how I knew of it.
Is the prolongued warranty limited by a fair useage policy? (ie not for commerce, no modding, void if removed stickers)
Not stated, but none of those apply.
From AC's site
High Service Life (L10 at 30Â°C: 274000h)
Our ARCTIC Ceramic Bearing (alloy bearing and Ceramic shaft) provides our fans with an outstanding service life.
6 Years Warranty
Was product registration required to open the prolongued warranty? (though in many regions this practice is illegal)
Did you buy the retail boxed version? This is important. If you buy a brown/no box version of the product the manufacturer is absolved of responsibiltiy for warranty or support (hence the noticibly cheaper price of components sold in through this channel) The retailers own terms and conditions apply.
And yes I know I'm stuck with a paperweight. The trouble to deal with it and maybe get a new fan is not worth the time to research the various consumer organizations, (Even if only one country was involved.) I did contact both parties.
I have informed you all of my experience, that's the only real power I have. What you do with it is your business.
We have a saying here in he US,
Fool me once shame on you,
Fool me twice shame on....
I think you understand.