I'm having a terrible time dealing with a known overclocking specialist shop in the UK. After two telehpone calls I have been told hard drives don't have temperature sensors and 44C isn't enough to burn a persons hand after prolonged exposure...!
Detailed below is one of the webnotes (of many) I have sent them in the past few days:
I have uploaded the following screenshot taken last night in a room with an average ambient temperature (no room heating was on at the time) at around 12.30AM:http://img114.imageshack.us/img114/7048/hddtemp3be.jpg
This was taken using SpeedFan and SpeedFan's HDD Status monitor; I have also used Hmonitor and a few other programs with the exact same results. As you will clearly see the drive is operating just four degrees lower than the maximum permitted.
You will also notice the average running temperature of the CPU and motherboard. The hard drive is located in the upper chamber of an Antec P180 case alone in a drive bay with a case fan blowing air onto it; as such it is not affected by heat from the PSU, an Antec Phantom 500.
I attempted calling again today to rectify this problem and again I was fobbed off by a member of your team. I was even told 44-47C is not enough to burn a personâ€™s hand which I find ridiculous. I tried telling this staff member the situation - I believe the HDD temperature sensor is at fault as the drive is cool to the touch. Even after a few good hours of continuous operation.
This person again, the same as the other member of your staff who I first tried dealing with on the phone told me to RMA the drive back to Western Digital in Germany â€“ something I am not prepared to do. Why should I send a product to Europe when I am based in Liverpool and #### is only based in Stoke-on-Trent? An absolutely farcical situation and one I am not prepared to put up with.
Could anyone with a 320GB Western Digital SE16 SATAII 16MB cache drive please post screenshots of their normal idle temperature so I can forward them onto this company.
Also if anyone knows of any websites or forums detailing the known faulty temperature sensor which runs throughout the family of these drives could you please post them.