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 Post subject: be quiet!’s excellent support
PostPosted: Thu Jul 20, 2006 10:25 am 
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Joined: Sun Apr 03, 2005 3:27 pm
Posts: 69
Usually we post examples of bad customer service but this case proves some companies really care.

One of the fans in my be quiet! psu was clicking badly and I emailed the technical support in Germany to ask for details to buy a new one.

The guy answered quickly and instead of providing me the fan specs he just asked for my address to send me a new set of fans. A few days later I received two new fans!

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 Post subject:
PostPosted: Sun Aug 06, 2006 12:05 am 
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Patron of SPCR

Joined: Sun Nov 09, 2003 7:18 am
Posts: 1072
Location: UK
Hi, I had a similar experience with Logitech. I have a relatively fancy cordless keyboard/mouse (one of the first I think) and I explained that I'd manage to put the keyboard on the floor and stand on it :oops: This broke one of the legs at the back, it's a plastic bit that clips in and can be folded to allow keyboard to lie flat like most keyboards have. I asked if it was possible to buy a replacement as glue was, unsurprisingly, unsuccessful. They sent me both legs (sided and they weren't sure which I needed) for free and pretty promptly.
Probably cost them pennies but left me with a good feeling about the company and I'll probably look to them first when I want a replacement so in the long term they win.
Seb

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 Post subject:
PostPosted: Sun Aug 06, 2006 9:48 pm 
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Joined: Thu Dec 16, 2004 8:49 am
Posts: 3011
Location: Suomi Finland Perkele
SebRad wrote:
Probably cost them pennies but left me with a good feeling about the company and I'll probably look to them first when I want a replacement so in the long term they win.


Something very few companies do unfortunately...

I e-mailed BeQuiet! a couple years ago and got a fast response wich answered my questions, the english was pretty bad being slightly better than my German but who cares :) At least it wasn't a pre written crappy response wich makes no sense..


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 Post subject:
PostPosted: Thu Aug 17, 2006 3:41 am 
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Joined: Sat Jun 24, 2006 11:52 am
Posts: 307
Location: (near) Berlin, Germany
I made almost exactly the same experience with bequiet. Some weeks ago my psu started ugly noise. Unfortunately I couldn't find my receipt (my psu's almost 3 years old) so I browsed their web page and found out that they offer a 3 year warranty.

I called them on their toll-free number and the guy on the other end said to me that he's afraid they offer the 3-year warranty only for their newer products, but of course(!) they will send me new fans for free.

An hour or so later I received an email that the new fans have just left their house. The next day they were in my mailbox.

I would very much appreciate SPCR testing one of their psus, because their service is among the greatest I've experienced so far.


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 Post subject:
PostPosted: Thu Aug 17, 2006 8:44 am 
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Joined: Thu Dec 16, 2004 8:49 am
Posts: 3011
Location: Suomi Finland Perkele
MikeC said there's a couple of their PSUs waiting to be tested. I think it was in the Mushkin PSU review discussion.


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