The only reason I've been shopping at newegg for the last year, is the financing. I can make a big purchase, and pay it off 6 months. My distrust stems from their faulty address verification, and unreliable, inconsistent UPS delivery service.
Last month I made 2 orders, both of which were sent to the wrong town. Why? Because newegg sent the orders with incorrect zip codes. I had made one order this summer from my new address with UPS 3 day select service, and the order arrived when it should have, the third business day(but, technically, it was only the second business day, we'll get to that later). So, the fact that I actually recieved an order confirms they had my correct address on file. I made another order in september, processed and got to step 5 within 2 hours, go newegg! The order shipped, I followed the tracking information. It gets to Chelmsford MA, a distribution/delivery center. From there it would go north to Dover NH, and then be delivered. Instead, it went 2 hours north to White River Junction, Vermont.
This confused me, so I called UPS, they told me the zipcode on the package was 03084, which doesn't make any sense, so I check my newegg account info, and read my zipcode to the UPS service person, 03824, newegg has it correct, but somehow it was changed. I don't know who to blame, but regardless, I'm concerned.
The next order I made had the same thing happen to it, only the zipcode read 03284, it too went to white river junction. I called newegg this time, and since I had already gotten free shipping with the item, newegg gave me a $25 credit, because they noticed that the zipcode in my account now said 03284. What this means is that under my newegg account info, I had a non-existant address, and that address verification didn't catch it. Pretty big security flaw. Now the newegg representative tells me she's going to contact UPS, little did I know that meant she'd send them an email with the correct address. Well, if I know anything about big corporations and emails, it's that the emails usually fall into a black hole of nothing and are never actually read.
So, the next day I see that UPS attempted a delivery, and it failed, because the address didn't exist. I call them ask if the shipper contacted them with a correct address, they say no, so I give them the proper zipcode, they say it should get to me the next day. Next day comes, i see that it's still in white river, I wait till the end of the day, at which time i see that UPS attempted to deliver to the same, non-existant address, again. I call them, they don't know why the information I gave them wasn't updated...yadda yadda, in the end, 3-day select took 7 business days. I call newegg, ask them how my order would ship, or be billed with the wrong shipping/billing address. They now tell me " we confirm your address with your credit card company". I ask "are you blaming them?", and the woman tells me "no sir, I'm not blaming anyone", but she basically implied that my credit card company confirmed an invalid address, which I find hard to believe.
So, that's 2 against newegg, technically 1, but since it wasn't caught the first time, it becomes 2 issues. Now we get to UPS 3 day select. I just wanna see it in writing, somewhere, that when something ships, the first day of shipping isn't counted as one of the 3 days. I ordered something tuesday,rushed processing, it processed overnight, ups put it on a truck at 9am the next morning, but it didn't start moving until 7pm. Why? If you remember the orders I made this summer, that came quite quick, well, I used UPS 3 day select, and it shipped from the same place, CA, and it took only 3 days to get here, 3 days including the day it shipped. Where is the consistency?? I made the order assuming I'd get it in time for the weekend, now, it wont come until monday, while other orders get here quicker?? I just wanna see it in writing, on newegg's site preferrably, that they don't count the day of shipping as a business day, but, I can't find it, and i'll retract my complaint if someone else does.
It's a long post, you probably wont read it, what matters is that I've gotten this off my chest, even though I'm going to be angry this weekend when I have to dismantel my computer and ship some parts to buyers, and have to wait until monday before I have a working computer.
i5-750 | TR AXP-140 | DFI MI P55-T36 | Lan-Gear mITX | HD5850 | Silverstone ST45SF
Last edited by ryboto on Mon Nov 06, 2006 11:17 am, edited 1 time in total.