I have only ordered from Silicon Valley Compucycle (svc.com
) a couple times. The last order had several problems with delays, inaccuracies, late notices and a defective unsealed part. After emails and talking with customer service I donâ€™t think they are making an effort to prevent the problem from happening again or compensate the customer to gain their trust, so I will not be ordering from them anymore, nor can I recommend them.
I needed a couple of fans to finish a quiet PC project that I was building for someone before the weekend. I saw that svc.com had the fans in stock, and because they are not that far from me, the order, if shipped that day, should have gotten to me the next day.
So I placed the order Monday morning and I added to the order a VGA heat sink kit that I might use. All items were listed as in stock. I gave them my email and phone number.
I received an email right away for confirmation of the order along with a link to check the status. I checked the order and all items still listed in stock.
The next morning (Tuesday) I received another email that said the order is currently being processed, and that most orders will be shipped within 1-2 days.
Tuesday evening no package and no email notice. I checked the status online and still everything in stock and no problems listed. The confirmation email said 1-2 days, so I guessed it would ship the next day.
Wednesday evening still and no package. Check the order online and still no problems listed. I send an email asking if there is any problem with the order. I start looking online to see if there are any complaints about svc.com shipping. I see a few complaints of orders taking a long time to ship.
Thursday morning I keep checking email for replies but receive none and by 10:45 I have to leave the PC for the day. The status still shows all items in stock and no problems.
Thursday evening still no package. I received an email that said my order was on hold and waiting for my reply because the heat sink kit was back ordered and they wanted to know if I want to have the in stock items shipped, or wait for the backordered item to be in stock. ?? I checked the order status online again and still it said all items in stock. I checked the SVC web site and it also said the heat sinks were in stock. Looks like the site cannot be trusted when it says an item is in stock. And they donâ€™t tell you when they expect the item to be in stock, so how long would I have to wait? A few days? A week? Months?
They did apologize in the email about the lack of notification and said the system should have notified me.
So the item I did not really need is holding up the order and now I wonâ€™t get the fans until after the weekend. Most other online venders I have ordered from do not hold the order and ship what they have in stock. If they have a policy that holds the order until you reply when something is not in stock, then they should give you an option when placing the order to ship all in stock items, or wait for backorders.
So I send an email and say, â€œPlease remove unavailable items and ship the order.
I am disappointed that I was not notified about the order being placed on hold.â€