can you explain how you took the door off ?
I should have been clearer; I took the whole front panel off, not the door specifically. Which is a good point, the store I ordered from promised to send me a replacement door whenever they became available. I wonder if he means to send me the front panel or just the “door”. Can it be removed without breaking the frame?
The entire front bezel as a unit can be removed without much risk if you have a steady hand.
There are three decent sized "catches" in each side of the plastic of the front bezel assembly, and they can be pushed in enough to release with hand pressure, or if you aren't 6'4" and 215#, with a straight slot screwdriver.
I would recommend releasing all three from the hinge side of the door first, from top to bottom. Hinge side because it has less material stiffness compared to the side including the lock, power/reset buttons, I/O group and lamps. Top first for the same reason, the lower half has more total material to support the intake grilles/doors, plus there is more distance from the top to the middle catch. On the door closing side the opposite is true, the middle catch of the three is closer to the top.
This picture was taken after painting the front so bare steel didn't show with the doors open and filters off. You can see the rectangular holes for the door catches, three to a side. Note that the case is oriented nearly upside down in this view.
And just to add a point, my case had no physical or material imperfections like those who started this thread, so it's not a universal condition. You have every reason and right to activate the warranty for proper replacement parts. Replacing scratched side panels and warped front doors is small potatoes to Antec compared to a dissatisfied customer who will be less likely to purchase or recommend Antec in the future. It's their job, and you paid for what you expected, make sure you get it. Settling for a product that you paid good money for and dissapoints you is pointless.
I steered clear of Antec for quite a while because of things I didn't like about their construction or design. I took a look at the P160 because it had several significant design improvements, but fell short of gaining my money. The P180 hasn't turned me into an Antec-or-nothing type, but it's an outstanding case and well worth the price and I couldn't be happier with it. But had it been marred I would have returned it without a second thought.