Worker control wrote:
The retail outlets will not have the revision. Since the compatibility is with Asus boards only we have the revision. You will need an RMA in order to get the revision.
That's wonderful to hear -- not.
I just purchased a *second* NeoHE 550 (as my S0509 is presently being RMA'd -- I didn't want to take any chances) from Amazon, serial starts with S0511, to provide myself with a newer revision PSU in the meantime. I assumed the S0511 would have this problem fixed, but your post here proves to me Antec has no interest in fixing retail products.
So I've been using the S0511 in my PC (Asus P4C800 Deluxe -- an older P4 board, as many know, backed by a Radeon X800) for a few days now. I hadn't played any games with it until about 20 minutes ago. While playing Dungeon Siege 2 for about 20 minutes, my system completely shut off and my UPS kicked in stating that there was some kind-of short. My UPS is in good condition, no battery problems or otherwise.
I tried turning the PC back on via the standard ATX power button, but got nothing. I power-cycled the PSU, and the green motherboard LED didn't come on. I waited about 15 seconds, then did the same again -- LED came on, and the PC started up.
The funny part is that my S0509 would run for hours upon hours w/out any problems, playing games in full-screen mode (1920x1200).
This NeoHE 550 rev S0511 is going back to Amazon for a full refund, and in addition, I'm not going to be recommending Antec PSUs to folks any time soon. Very sad, since the NeoHE is quite possibly the best PSU on the market right now.
Antec needs to start deploying this hardware-level fix in PSUs that're sold retail, AND they need to denote what serial numbers the fix is included in (so that consumers don't have to play the ever-famous swap-a-roo game to get a fixed model). Or better yet, follow your own previous PR statements and actually put a visual indicator mark on the PSUs (a sticker that says "Asus fix applied" would be great).
I guess I'm off to look at that recent Nexus PSU...