So I've been using the S0511 in my PC (Asus P4C800 Deluxe -- an older P4 board, as many know, backed by a Radeon X800) for a few days now. I hadn't played any games with it until about 20 minutes ago. While playing Dungeon Siege 2 for about 20 minutes, my system completely shut off and my UPS kicked in stating that there was some kind-of short. My UPS is in good condition, no battery problems or otherwise.
I wanted to follow up in regards to my own reported issue shown above.
This issue isn't specific to gaming or running DS2 or anything else that requires more power. It just so happened that the first time the PSU decided to shut itself off, I was playing DS2.
Since then, the PSU has shut itself off an additional four (4) times; twice while I was sleeping (woken up by the UPS going off to find my PC shut off), once while I was at work remote desktopping into my home PC (doing nothing other than IMing friends), and once while downloading some files via wget.
The PSU freaking out appears to be completely random; I can't figure out what's causing it. My voltages (in the BIOS) appear almost dead-on (except for 12V, at 11.84, but that's within the flux range).
Sadly, I shipped that S0509 in to Antec to be repaired so it didn't suffer from the "Asus motherboard problem" (since I now have an A8N-E which I'm building -- no, it's not the one using the S0511), which is why I bought another NeoHE in the meantime (otherwise I'd have no PSU!).
I also took a moment to look at my S0511 to see if it had a broken warranty sticker (as many have reported): it sure does!
My S0511 will likely go back (to Amazon) once I receive my repaired S0509 (according to UPS, that's today). Let's hope Amazon accepts the return due to the warranty sticker being voided. Let's also hope my "repaired" S0509 doesn't freak out like the S0511 does. If it exhibits the same problem, it'll be my opinion that the "Asus motherboard problem" breaks compatibility with other non-A8N boards.
Antec still needs to come clean on what all of this is about -- both the Asus compatibility problem (please discuss electrical details -- do not schmooze us), and the torn warranty sticker problem (stickers are placed on the PSUs *after* they're assembled, which means they're either being disassembled and reassembled, OR, you're selling customers broken products which have been "repaired" (i.e. refurbished). So which is it?)
Being honest with your customers will allow you to keep + save face, not the other way around. Your market share won't drop any, as this issue hasn't hit the mainstream media (but eventually will if you keep hiding information). You have nothing to lose by admitting what's really going on. If there is one PR rep. or manager within your company who is telling you support folks to remain hush-hush, then I'd love to know their name so I can speak to them directly.
Customers who want alternatives are limited. See below:
Antec Phantom 500 -- lacks cable management, and I've read reports of it suffering from the same "Asus" problem as the NeoHE. Also, I owned the 350 at one point (sold it); during gaming sessions it'd get so hot you couldn't even touch it.
Nexus NX-5000 -- lacks cable management. My experiences with Nexus PSUs has been great except for their 120mm PSU fans: they have a history of becoming off-centre and begin emitting a loud plastic-on-plastic rubbing noise. I fixed mine by opening up the PSU, replacing the 120mm fan with another Nexus 120mm fan, soldering the contacts onto the PSU PCB, and voila. Sold this as well.
Seasonic S12 series -- lacks cable management. Otherwise, perfect.
Enermax Noisetaker -- Disgusted me when I tried one long ago (returned it). Felt shoddy in general... but the kicker was the loud fan (the noise appeared to be positionally-related; gravity's a bitch!
Enermax Liberty -- Looked great... until I saw how they did their SATA power cables; uh, no Enermax, I don't need BOTH TYPES on the same physical cable. How about cables for native SATA power connectors, and cables for 4-pin molex? I agree with Mike Chin's review comments here at Silent PC Review.
Asaka -- who? Also lack cable management.
So like I said, consumers aren't left with many choices for those who want cable management. It's Antec or bust.