Slightly OT, but I saw no other such threads elsewhere on the forums, and there are a lot more Samsung HDD users here (SPCR) than pretty much anywhere else.
My P80 was acting up, and it was awful close to the edge of the warranty. I got lazy and nearly let it slip. Finally, I went to RMA it (it expires Feb 28 ).
I dare you to find how to RMA a drive, starting from www.samsung.com
, in under 15 minutes. I ended up Googling it, which kind of worked. That is, I found Far East Service Corp, which led me nowhere useful.
"This page has been indefinitely closed.
If you would like to request RMA # for HDD, please contact 201-935-2300 or fax the completed form to 201-935-2520.
Sorry for any inconveniences."
Then I found the USA Samsung site's page for RMAs. You can get there from their main site, but you have to hunt (or have done it before and remember
I filled it out, and got an email for confirmation...from Far East Service Corp, telling me to send it to Far East Service Corp. OK, guys, maybe work on this customer service thing a little?
The drive came in the mail just 9 days after sending mine off, and it was the exact same model (I was dreading getting a JVC motor one!), so I can't complain about the execution; and it certainly won't keep me from buying Samsung again.
It will, though, keep me from recommending Samsung to the non-tech-savvy. Anybody with reasonable intelligence can browse to RMA to a WD or Seagate, quickly and easily from heir main websites.