I have tried (via my company) to replace several PSU's, Antec fail to respond to faxes, or e-mail's by any means.
Sorry to hear your tale. It doesn't come as any surprise.
The best I can say about their support in the UK is, it's none existant. Antec are simply uncontactable in any way, shape or form to illicit a response that bears any relation to the questions asked.
Having had a problem with several Fusion Max cases I simply had to give up. Support emails are ignored, complaint's emails are ignored. In the end I had to phone international and call Holland, but still didn't manage to get anywhere. There is no-one available to talk to who is able to find out what's going on.
As a last resort I spotted that Antec rep's use the community forums at Hexus.net, so decided to see if I could get anywhere with that... Unfortunately no joy. Initially the reps were clearly ignoring my post, choosing to respond to other, later posts.
After bumping it for a couple of weeks someone from Antec finally responds saying they'll find out what's going on. Unsurprisingly, a few days later I'm informed that infact they can't help, and are going to be out of the office for the forseeable future. No further contact.
The thread makes pretty sorry reading, it can be found here:-
http://forums.hexus.net/antec-care-hexu ... e-max.html
I've been buying Antec cases for my company and personal use for many years and have never had any reason to contact them before. A satisfied customer. Quite an eye opener to discover just how bad their service is.
I've seen plenty of posts from people who seem to have had a good experience, and I really can't explain how that can be since I haven't managed to get any response to any of the issues I raised. The process simply fell at the first hurdle and can't continue as Antec won't respond in any way.
Fortunately, I was aware of the unreliability of Antec PSU's so I don't use them. I was able to return all the cases via the retailer, since they were obviously faulty to anyone who isn't blind.
Didn't lose anything other than lots of time and effort. It probably cost the retailer more in shipping costs from repeatedly replacing them than the price of the case in the first place.