Excellent customer service from QuietPC

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simmers
Posts: 57
Joined: Thu Jan 09, 2003 11:22 am
Location: United Kingdom

Excellent customer service from QuietPC

Post by simmers » Wed Feb 12, 2003 10:03 am

Just wanted to spread some good news about excellent customer service from quietpc.com. I e-mailed them yesterday about a spare part and they replied that they didn't usually sell them separately, but they mailed it to me free of charge anyway and I got it today! :D

So many thanks to Glenn at www.quietpc.com for being so customer friendly and an endorsement for anyone who was thinking of using them. (But please don't expect freebies from them now :wink: )

In contrast, it's taken Mesh over a month (and waiting) to replace my whining Maxtor HD...

wussboy
Posts: 635
Joined: Wed Oct 23, 2002 12:34 pm
Location: Southampton, UK

Post by wussboy » Wed Feb 12, 2003 4:57 pm

Make sure you go over to www.resellerratings.com and post your experience there. That site is the greatest resource us buyers have to make sure we get good service.

Mark Larson
Posts: 105
Joined: Mon Feb 10, 2003 4:04 pm
Location: MN

Post by Mark Larson » Wed Feb 12, 2003 5:59 pm

What part was that? ;) :P

NateR
Posts: 59
Joined: Tue Oct 08, 2002 11:22 pm
Location: minneapolis, MN
Contact:

Post by NateR » Wed Feb 12, 2003 6:32 pm

I too had great service from Quiet PC, who immediatly and without question sent me a replacement fan after I told them that my 90mm zalman went dead. I started a little thread for posts about customer opinions of quiet pc retailers here: http://forums.silentpcreview.com//viewtopic.php?p=3825

I have since found reselleratings.com and it is an excellent resource, but it is nice to see what people I "know" have to say about retailers of quietpc parts.

shadymg
Posts: 48
Joined: Mon Jan 27, 2003 10:56 am
Location: San Diego, CA
Contact:

Post by shadymg » Thu Feb 13, 2003 12:04 am

that's interesting, because i e-mailed them over a month ago, still no response. not upsetting though, i just didn't shop from them

crawford
Posts: 22
Joined: Wed Jan 22, 2003 5:36 am
Location: Toronto, Ontario

Post by crawford » Thu Feb 13, 2003 11:37 am

They're probably separate companies (or maybe franchises), but my experience with the Canadian office was also very good.

I was a little unsure about what I needed to quiet down my old PIII and they were very helpful. Big thumbs up from me.

simmers
Posts: 57
Joined: Thu Jan 09, 2003 11:22 am
Location: United Kingdom

Post by simmers » Fri Feb 14, 2003 5:45 am

I was dealing with the UK company, the others are franchises I think.

Another good UK resource for retailer feedback is http://www.romulus2.com/feedback/chart.php?1&1

Some awful customer relations horror stories - dabs.com and Mesh, for example...

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