Antec is certainly very eager to respond to the issues raised in this thread. My experience with writing to the address provided by the AntecRep is so bizarrely good that I have to report it. I sent an e-mail to [email protected]
at 7:34 pm describing my experience (describe above in this thread) and at 7:16 am the next morning (Antec's US facility is in the same time zone as me-Pacific) he sent a response promising that a new, tested unit would be overnighted to me that day and at 7:18 am his assistant sent me the information to send my broken unit back.
Whatever the reliability of these PSUs (and the stories from the people who have had more than one fail are what worry me most), you can't complain about their response to this forum.
Thanks for starting this thread Mike.
Edit: To be clear, Antec is paying to ship me the new one today, paying for the return of my old one and shipping the replacement before I ship the broken one back. I don't know how they could do any better without coming to my door and installing the replacement in my PC for me.
Edits 2&3 (2/19): I got my replacement on 2/17, as promised, and a couple of Antec NoiseKiller 120 fan isolators got thrown in for free. Maybe that was because I mentioned that I was cooling my case with two 120mm fans? In any case, it was a nice gesture and I'm using them. Installed it right away with no problems. I thought I had a spontaneous reboot within half an hour of turning it on on 2/18, but I was fussing around the back of the computer at the time I bumped a loose cord. In edit 2 I said my cords aren't loose. Edit 3 came after I rechecked the cord going into the back of the power supply. How embarrrassing.
Edit 4 (4/13): I used the replacement power suppy (accidentally
) for a little welding on the inside of a defective hard drive and it (the power supply, not the hard drive) is still working fine.