Hi guys
Below you can see my original post I made. In short, I was complaining about leaking caps in my Truepower 380S. Some time after posting that here, I was contacted by AntecRep. They wanted know, if I still had the PSU and expressed their concern, as this is not normal for a relatively new PSU. We agreed, that I'd take pictures inside the PSU and sent them over to them. My pictures were examined within a few days.
I was informed, that the my leaking caps were in fact "goop", glue that is used to secure the caps and coils. Now, before you think "what a moron...
" I have to say in my defense, that I've seen leaking caps and goop before. But what I didn't know was, that apparently the glue can change appearance when it's exposed to normal use and there for to heat. In my case some of the goop was white and some was brown, so the appearance of some of the PSU components was very much the same as of real leaking caps. But in my case, the power supply was perfectly OK.I want to thank the Antec employees that I dealt with for the excellent and very friendly customer service I got. I was really surprised I was contacted in the first place and after reading the Phantom thread, this kind of A++ service is not apparently rare from them. I think me correcting my post and expressing my apologies for my "bashing" is the least I can do.
Sincerely,
Aleksi
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Hi guys
I was about to do a fan swap (Panaflo 80M1A) to my Truepower 380S, that came with my Sonata. I opened it up and also decided to have a look around the PSU. To my surprise, there were 4-5 capacitors leaking and swollen badly. The strange thing is, I bought the Sonata last summer, so I've had the PSU for 7 months and I only used it for the first 3-4 months. The PSU is the newer model with the honeycomb back.
I've broken the warranty seal, so I can't send it back anymore. That's not a problem really, because I can get all necessary replacement parts for free from/through my work. To be honest, I really don't want another Antec PSU as a replacement. I've heard that people have had problems with some of the truepowers, but this is just crappy quality from Antec! During the months I used the PSU, I run a perfectly "normal" case setup with noisy cooling
So this could have not happened because of high intake air temperatures. Every company, whatever product they make, have faulty products shipped to people. But speaking from experience, these kind of capacitor problems are usually caused bya) overvoltage or a power surge, spikes coming from the AC line
b) bad quality capacitor
Somehow I tend to go for the b) option here... But to make sense in this rant, has anyone else had similar problems with the Truepower? I can replace the bad caps, but I'm planning to take it in use in my HTPC, but then I would be worrying when some of the other capacitors start acting funny. And to be honest, I really don't want the swap all the caps, that's not the point of buying a brand new PSU.
And just make it clear, NO! I don't work for any of Antec's competitors!
That wasn't very helpful.
