My Phantom is going to die in 3 weeks.

PSUs: The source of DC power for all components in the PC & often a big noise source.

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Reyn
Posts: 61
Joined: Fri May 06, 2005 10:40 pm

My Phantom is going to die in 3 weeks.

Post by Reyn » Wed May 18, 2005 3:28 am

I just got my phantom today. Had a look @ it, it has the BLACK QA stamp = old batch

Apparently it's going to die in 3 weeks with its "known issue".

Rick1114
Posts: 36
Joined: Fri Apr 29, 2005 5:56 am

Post by Rick1114 » Wed May 18, 2005 4:58 am

I just installed my Phantom yesterday. It arrived from 'coolerguys' a few days ago. I hope it's not from that batch - where on the unit is the stamp you mention?

Rick1114
Posts: 36
Joined: Fri Apr 29, 2005 5:56 am

Post by Rick1114 » Wed May 18, 2005 7:15 am

Just checked mine has the purple testing stamps, but still the 'D04" serial.


What does it all mean.....


Probably nothing - Antec's pretty good about replacing them anyway

Reyn
Posts: 61
Joined: Fri May 06, 2005 10:40 pm

Post by Reyn » Wed May 18, 2005 3:11 pm

check both side of the Phantom, there should be stickers on both sides.

My stickers are all black and it says o4.

I'm doomed.

rtsai
Posts: 261
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Location: Boston, MA

Post by rtsai » Wed May 18, 2005 3:23 pm

Jeez. I hope you never go to those carnival tarot card readers to get your own (mis)fortune :?
[color=blue][size=75]Seasonic SS-400 | Soltek SL-K8TPro-939 | A64 3500+ Winchester | XP-120 | 2 x SP1614C | Chaintech SH5200-128-DVI | pcHDTV HD-3000 (x2) | Antec SLK3000B | Ubuntu + MythTV[/size][/color]

Reyn
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Post by Reyn » Wed May 18, 2005 4:42 pm

huh?

yeha
Posts: 292
Joined: Thu Jan 13, 2005 7:54 pm

Post by yeha » Wed May 18, 2005 4:46 pm

just a friendly jab at how pessimistic you are regarding the psu :)

i betcha it's still working a month from now.

rtsai
Posts: 261
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Location: Boston, MA

Post by rtsai » Wed May 18, 2005 4:52 pm

Reyn wrote:huh?
Obviously I should keep my day job and not go into comedy. yeha is right; just enjoy your PSU ... while you still have it MUAH HA HA :twisted: (sorry couldn't resist). Even if it dies, wouldn't you be well within the warranty period?
[color=blue][size=75]Seasonic SS-400 | Soltek SL-K8TPro-939 | A64 3500+ Winchester | XP-120 | 2 x SP1614C | Chaintech SH5200-128-DVI | pcHDTV HD-3000 (x2) | Antec SLK3000B | Ubuntu + MythTV[/size][/color]

Reyn
Posts: 61
Joined: Fri May 06, 2005 10:40 pm

Post by Reyn » Wed May 18, 2005 5:19 pm

yeha wrote:just a friendly jab at how pessimistic you are regarding the psu :)

i betcha it's still working a month from now.
ok, what about the 32nd day ????

yeha
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Post by yeha » Wed May 18, 2005 5:50 pm

it'll collapse into a singularity :(

StarfishChris
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Post by StarfishChris » Wed May 18, 2005 6:18 pm

Then that's more than a month (even more so in February) and you can be confident that it'll live. Personally I would be more worried that it'll pack up the day after your warranty expires.
It's coming back

Reyn
Posts: 61
Joined: Fri May 06, 2005 10:40 pm

Post by Reyn » Wed May 18, 2005 6:38 pm

StarfishChris wrote:Then that's more than a month (even more so in February) and you can be confident that it'll live. Personally I would be more worried that it'll pack up the day after your warranty expires.
that'd be 3 years. I think it's time to get a new PSU after 3 years anyway :D

Longbow
Posts: 134
Joined: Sun May 09, 2004 12:14 pm
Location: Middle Earth

Post by Longbow » Thu May 19, 2005 3:00 pm

mine start with 0411, didn't see any purple sticker

it runs kinda warm with the only 2 fans in my case running at 6V, especially the part inside the case. but once i set the fans running at 10V, it runs very cool. air circulate through the bottom fins and bring some heat from inside out. so far i've been very satisfied with it.

i just asked the shop in Australia, they have sold about 30 Phantoms, and only 1 returned. however the warranty is 12 months only.
[size=75]Pentium E2140 @ 2.8GHz, Scythe Ninja B + Thermalright bolt-thru kit, Gigabyte P965-S3 3.3, Corsair XMS2 6400 1GB*2, WD 3200AAKS, MSI NX8800GT OC
Pioneer 109BXL Quiet, Creative Audigy 2 ZS, Antec 3700BQE w/ AcoustiPack Deluxe v2, Antec Phantom 500[/size]

Reyn
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Post by Reyn » Thu May 19, 2005 5:40 pm

Longbow wrote:however the warranty is 12 months only.
WHAT????? ISN'T 3 YEARS????????????????????????????????

Longbow
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Location: Middle Earth

Post by Longbow » Thu May 19, 2005 5:45 pm

Reyn wrote:WHAT????? ISN'T 3 YEARS????????????????????????????????
i guess it's shop warranty only.
[size=75]Pentium E2140 @ 2.8GHz, Scythe Ninja B + Thermalright bolt-thru kit, Gigabyte P965-S3 3.3, Corsair XMS2 6400 1GB*2, WD 3200AAKS, MSI NX8800GT OC
Pioneer 109BXL Quiet, Creative Audigy 2 ZS, Antec 3700BQE w/ AcoustiPack Deluxe v2, Antec Phantom 500[/size]

Reyn
Posts: 61
Joined: Fri May 06, 2005 10:40 pm

Post by Reyn » Thu May 19, 2005 5:48 pm

I got my Phantom from auspcmarket, on their website it says:
If you receive a product that is dead on arrival, or has any other warrantable fault within 7 days of purchase, we will endeavour to replace it immediately on return to us, or arrange to loan you an equivalent product until it can be replaced. Goods returned after this time will be repaired or replaced as per the supplier’s usual warranty.

Longbow
Posts: 134
Joined: Sun May 09, 2004 12:14 pm
Location: Middle Earth

Post by Longbow » Thu May 19, 2005 8:52 pm

Reyn wrote:I got my Phantom from auspcmarket, on their website it says
actually i got my reply from them.
[size=75]Pentium E2140 @ 2.8GHz, Scythe Ninja B + Thermalright bolt-thru kit, Gigabyte P965-S3 3.3, Corsair XMS2 6400 1GB*2, WD 3200AAKS, MSI NX8800GT OC
Pioneer 109BXL Quiet, Creative Audigy 2 ZS, Antec 3700BQE w/ AcoustiPack Deluxe v2, Antec Phantom 500[/size]

Reyn
Posts: 61
Joined: Fri May 06, 2005 10:40 pm

Post by Reyn » Thu May 19, 2005 9:21 pm

300 sold, 1 returned, you believe them?

madman2003
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Post by madman2003 » Fri May 20, 2005 1:09 am

If you check antec's website you'll see:

(http://www.antec.com/ec/productDetails.php?ProdID=05350)

AQ3 Antec's unbeatable 3-year parts and labor warranty

Why do you think it comes with one year warranty?

Reyn
Posts: 61
Joined: Fri May 06, 2005 10:40 pm

Post by Reyn » Fri May 20, 2005 1:15 am

madman2003 wrote:If you check antec's website you'll see:

(http://www.antec.com/ec/productDetails.php?ProdID=05350)

AQ3 Antec's unbeatable 3-year parts and labor warranty

Why do you think it comes with one year warranty?
I think he's saying shop warranty. After one year, you're to contact Antec for warranty yourself. I think that's what he ment.

Longbow
Posts: 134
Joined: Sun May 09, 2004 12:14 pm
Location: Middle Earth

Post by Longbow » Fri May 20, 2005 2:41 am

Reyn wrote:I think he's saying shop warranty. After one year, you're to contact Antec for warranty yourself. I think that's what he ment.
Yes that's what i meant.

btw, they said 1 out of 30 was returned, not 300. they said it's about normal.
[size=75]Pentium E2140 @ 2.8GHz, Scythe Ninja B + Thermalright bolt-thru kit, Gigabyte P965-S3 3.3, Corsair XMS2 6400 1GB*2, WD 3200AAKS, MSI NX8800GT OC
Pioneer 109BXL Quiet, Creative Audigy 2 ZS, Antec 3700BQE w/ AcoustiPack Deluxe v2, Antec Phantom 500[/size]

timmytimmytimmy
Posts: 69
Joined: Wed Apr 06, 2005 1:17 am
Location: Sydney, Australia

Post by timmytimmytimmy » Fri May 20, 2005 2:42 am

Reyn wrote: I think he's saying shop warranty. After one year, you're to contact Antec for warranty yourself. I think that's what he ment.
Yep thats correct. Over here in Australia, my replacement phantom took 2 weeks. The new one has just reached its 21st day in operation as of today (3 weeks) and now i've overclocked my CPU :D
[url=http://forums.silentpcreview.com/viewtopic.php?p=190995#190995]My rig - Athlon XP, 6600GT, Superlanboy[/url]

poohbear
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Location: GTA, Ontario, CANADA

Post by poohbear » Sun May 29, 2005 7:15 pm

my third one just died a few days ago .. grrrrrr... .

http://forums.silentpcreview.com/viewtopic.php?t=18825

Longbow
Posts: 134
Joined: Sun May 09, 2004 12:14 pm
Location: Middle Earth

Post by Longbow » Sun May 29, 2005 7:43 pm

mine has been running 3 weeks now, 12/7, seems going to last for a while...

but 3 in a row is more than terrible...
[size=75]Pentium E2140 @ 2.8GHz, Scythe Ninja B + Thermalright bolt-thru kit, Gigabyte P965-S3 3.3, Corsair XMS2 6400 1GB*2, WD 3200AAKS, MSI NX8800GT OC
Pioneer 109BXL Quiet, Creative Audigy 2 ZS, Antec 3700BQE w/ AcoustiPack Deluxe v2, Antec Phantom 500[/size]

Nigel_T
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Joined: Thu May 26, 2005 8:46 pm
Location: Tokyo

Post by Nigel_T » Sun May 29, 2005 7:47 pm

The manufacturers warranty may vary from country to country. I'm an Aussie living in Japan, and it doesn't seem to matter what I buy, everything has a maximum one-year warranty. I took a few shop staff to task over this recently (when I discovered my American-made speakers with an advertised 5-year warranty only actually have a one-year warranty here in Japan) and they politely explained that 'you only get a one year warranty in Japan because this is Japan, and everything has a one year warranty in Japan'. Interesting logic, and broadly accepted it would seem. I asked if my warranty would be upgraded to five years if I were to move to the US with them, and they said the warranty wouldin fact be void if I were to do that.

If you're living outside of the US, I'd get it in writing that the warranty is still good for 3 years if I were you...

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